Booking, Safety and Product Info

We are very excited to get back to work! In the first few weeks, we will be adhering to some strict safety precautions. We are hopeful that this will be temporary and cause as little inconvenience to our clients as possible. Hopefully the following FAQ will be helpful. Please text us 904-513-0010 with any questions, suggestions or concerns.


Question: How can I book?

Our text line is the best way to request an appointment. 904-513-0010 Our online booking is available but if you are getting a color service, we would love for you to shoot us a text to book to ensure proper timing.

Question: What are the measures the salon is taking to keep the staff and clients safe? 

Before reopening, the staff participated in Barbicide certification, the stylists were informed on new sanitation protocols and guidelines and our hours and schedules have been adjusted to accommodate social distancing. We also adjusted appointment times to allow for extra sanitation of stations and equipment between guests.

Question: What are some new guidelines for the clients at Hawthorn?

We want to share with you some of the adjustments that we have to make to our salon operations. This is out of an abundance of caution for our staff, our guests and our community as well as to ensure that we are in compliance with all regulatory guidelines. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you during visit.

-We ask that you please come alone to your appointment, as we will not be able to accommodate extra family members, children or friends. If they must come with you, please contact us to make arrangements. Remember! Elbow bumps and waves vs handshakes and hugs 🙂

-All clients will be required to wear a mask that hooks behind the ears. All staff members that are providing personal services will also be required to wear masks. We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. We will hopefully be able to provide a mask if you do not have one.

-Upon entering the salon, you’ll hopefully go right to the styling chair with the stylist. If the stylist is not ready for you, we will ask that you please wait at least 6 feet away from any other guest.

-Our beverage services are put on hold for now so please bring water with you.

-Please confirm your appointment. The stylists are unable to serve as many guests during this time and our waitlist is growing daily therefore, it is very important to confirm your appointment. We are so lucky to have such amazing clients, and we hope that we can accommodate everyone that wants to come see us!

-If you have been feeling under the weather or experiencing any cold or flu like symptoms or living with anyone that has, DO NOT come to your appointment. Many of us have elderly relatives and clients and do not want to put anyone at risk. We are doing everything in our power to keep everyone safe, and we beg that you PLEASE respect this request!

Question: I am running out of my hair products; how can I buy more?

We are fully stocked with Bumble and Kerastase at the salon but if you would like to buy online, Bumble and Bumble and Kerastase (and Hairstory) have been awesome enough to give Hawthorn Salon commission on product sales using personalized links. If you cut and paste the below information, purchase through their site, they will share that sale with us! Please feel free to text for personal recommendations!